Malvern International
Education - School & Colleges

At Malvern International, we put students at the heart of everything they do. With a focus on preparing students for success at university and in their professional lives, we shape student achievement through engaging teaching, interactive classes and student support.

Our courses are delivered in the UK at our English Language schools in London and Manchester, and in our on-campus embedded International Study Centre at the University of East London and our off-campus International Study Centre situated in Malvern House London.

Our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

Our courses are delivered in the UK at our English Language schools in London and Manchester, and in our on-campus embedded International Study …

Admission Executive

Views: 3671 | This job is expired 5 years, 2 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Hattiban
Offered Salary	:	NRs. 25,000 Monthly
Apply Before(Deadline)	:	Feb. 27, 2020 23:55 (5 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Management Skills : Professional discretion and a team player, sensitivity to timelines and meticulous.
Personal Qualities : Extrovert, Resourceful, Problem solver, Matured attitude, team player, ability to make decisions, interest in working with other cultures, flexibility to undertake new responsibilities and work in different ways
Technology Skills : Microsoft Office Suite, reporting
Language Skills : Fluent Nepali and English, High verbal
Communication Skills :Proficient in written and verbal English communication.

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Job Description

Key Performance Indicators

Ensure highest level of accuracy
100 % compliance to 24 hour (48 hours during summer) TAT in new bookings
Timely submission of periodic reports
100% compliance to established SOPs
Complete ownership of region

Task List

Provide appropriate level of escalation of the issues regarding team or admission to competent authorities for resolution
Take ownership of the pre-arrival process for region assigned, ensuring all information is sent and received prior to arrival
Maintain and enhance relationships with agents
Ensure that student information is clear for the schools
Ensure all British Council guidelines are adhered to for under 18 students
Be able to manage workload and handle high volume of requests throughout the busy periods
Follow SOPs and protocols for all admission process. Process enrolments within the agreed SLA
Accurately calculate refund and respective refund file
Liaise with agents, students and internal stakeholders throughout the student journey
Provide agents/students with clear and concise confirmations and visa documents
Prepare and maintain daily/weekly/monthly reports as required
Display and maintain highest standard of service excellence in terms of handling internal and external enquiries at all times
Timely follow up with Agents and Students for the required details and documents
Proactively participate in meetings, offering suggestions on how to improve the efficiency of the department
Actively participate in receiving trainings and provide support to other team members when required
Other tasks as assigned by the Team Lead

Malvern House Values:

Integrity: A Reliable Partner – Trusted and Assuring
Customer Focus: Customer Centric – We Care & Support
Accountability: Responsibility – We take Ownership
Resilience: Determination – Failure is just another start
Excellence: Quality & Professionalism – Exceed the Expectations

This job has expired.

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