MentorLab
Information / Computer / Technology

MentorLab is an emerging IT company revolutionizing the industry with our hot and innovative products. Our portfolio includes leading platforms such as upGrad, codingal, and leadsquared, which have gained significant traction and recognition in their respective domains. As we continue to grow rapidly, we are seeking a dynamic and experienced pool of human resources to join our team and contribute to our ambitious expansion plans.

Admission Counselor

Views: 879 | This job is expired 1 year, 10 months ago

Basic Job Information

Job Category	:	Teaching / Education > Counseling
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu,Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jun. 17, 2023 23:55 (1 year, 10 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Counseling Interpersonal Skills Communication Organizational Time Management

Other Specification

Bachelor's degree in a relevant field
Proven experience as an admission counselor, student advisor, or similar role. Experience in the education industry or with online learning platforms is a plus
Excellent communication and interpersonal skills, with a customer-centric approach
Empathetic listener with the ability to understand and address student needs
Familiarity with online learning platforms and an understanding of the benefits of online education
Detail-oriented and well-organized, with excellent time management skills
Proficiency in using CRM software and other relevant tools
Ability to work independently and collaboratively in a team environment
Fluency in both written and spoken English and Nepali
Willingness to work flexible hours, including weekends and evenings, as required

Job Description

As an Admission Counselor at Mentorlab, you will play a pivotal role in guiding and assisting prospective learners through the admission process. You will be responsible for understanding the educational needs and aspirations of potential students and providing them with comprehensive information about our online programs offered in partnership with upGrad. Your strong interpersonal skills, empathetic approach, and deep knowledge of our programs will be essential in helping individuals make informed decisions about their educational journey.

Responsibilities:

Serve as the primary point of contact for prospective learners, responding to their inquiries via phone, email, chat, and other communication channels
Engage with potential students, understand their career goals, and provide personalized guidance on suitable programs
Conduct informative and persuasive consultations, highlighting the benefits and features of our online programs and addressing any concerns or queries
Assist students with the application process, ensuring all necessary documents are completed accurately and submitted on time
Collaborate with the admissions team to review applications, assess eligibility, and make admission decisions following Mentorlab's and upGrad's admission criteria
Maintain accurate records of all interactions with prospective learners in the CRM system
Stay updated with the program offerings, curriculum, and industry trends to effectively address student queries and concerns
Participate in educational fairs, webinars, and other events to represent Mentorlab and provide information to prospective learners
Provide feedback and insights to the management team on student preferences, market demands, and competition

Join Mentorlab as an Admission Counselor and be a part of our mission to make quality education accessible to individuals across Nepal. Together, let's guide and empower learners to achieve their professional goals and drive positive change through education.

This job has expired.

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