Genese Solution
Software Companies

Genese Solution Pvt. Ltd is a leading IT Consulting Multinational Company. We have our Head office in the United Kingdom and branch offices across six different global locations namely India, Nepal, Pakistan, Bangladesh, and Australia. Our primary area of expertise is in Cloud Computing and we sell services of Amazon Web Services, Google Cloud Platform, Microsoft Azure, Digital Ocean, Alibaba Cloud & IBM Cloud. Besides Cloud, sell Monitoring Tools services from Nagios and Motadata and are local partners of leading international companies like Facebook, Google, Microsoft, Zoom, Hubspot, and Poly, among others.

Career opportunities & growth prospects at Genese are abundant where the candidate will get hands-on national as well as international exposure, so we are looking forward to finding the right candidate with the right qualification, attitude, and team spirit.

Customer Success Associate

Views: 1716 | This job is expired 4 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Apr. 09, 2021 23:55 (4 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Teamwork Account Management Sales Technology Customer Service Interpersonal Skills

Other Specification

Bachelor’s degree in Information Technology or Business
At least 1-year experience in sales, customer support, or related field
Knowledge of cloud computing would be an added advantage
Must possess good communication skills, decision-making, strategic thinking, leadership, interpersonal, and ethical conduct skills
Ability to flourish with minimal guidance, be proactive, and handle uncertainty
Proficient in Word, Excel, Outlook, and PowerPoint
The ability to manage multiple priorities simultaneously – result oriented
Team player, comfortable operating in a demanding and high-paced environment

Job Description

Reports to: Team Lead

Duties and Responsibilities :

Deliver timely, accurate and professional technical assistance to all customers
Assist customer in identifying use cases for the adoption of Amazon Web Services as well as best practices implementations and cost optimization
Support consumers in understanding their AWS bills based on their business goals and budget
Help the Internal team with any issues related to the existing customer's account
Manage existing accounts concurrently and strategically
Help the Finance team with the invoicing process, prepare reports of debtors in the first
week of every month, take necessary measures to help and facilitate in the process of recovery
Keep track of startups and credit received customers. Manage AWS credit in the master
account and verify the consumed credit
Conduct meetings with the customers and internal engineering team if any customer is facing any issues regarding AWS services
Contact customers for feedback and maintain a professional relationship with the existing customers
Review customer feedback, investigate possible issues and work with different parties to resolve them
Documentation of Clients (Includes NDA, Onboarding, Opportunity, and Contract)
Attend company meetings as directed by the team lead

What we offer:

A friendly, competitive and creative working environment
5 working days in a week (09:00am-06:00 pm)
Refreshment, Recreational, team building activities
Opportunity to travel countries as part of training and development
Work in the leadership firm in Cloud Computing in Nepal
Work in multidisciplinary areas in start-up ecosystem
Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal
Exposure in team management and leadership

Applying Procedure:

Suitable candidates meeting the above criteria are requested to send their CV and cover letter to [email protected]

Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

OR,

This job has expired.

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