MiDas Technologies

Technical Support Executive

MiDas Technologies

Technical Support Executive

A Nepal based professionally managed company offering IT solutions to local as well as overseas clients. We offer you a unique combination of experience, knowledge, methodology and professional commitment that makes us the right choice for your business. Our continue success is a reflection of our primary focus- value, quality and commitment to the best possible customer service. As we develop new modules and update exisiting ones, we always ensure that our current customers remain our top priority. We are proud that our very first customer is still an important member of the MiDas family.

Technical Support Executive

Views: 1291 | This job is expired 8 months, 1 week ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Thapathali, Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 06, 2019 23:55 (8 months, 1 week ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Other Specification

  • IT or Engineering background will be an added advantage
  • Language fluency is must
  • Excellent problem-solving skills
  • The capacity to work well within a team
  • Attention to detail
  • Logical thinking
  • Expert knowledge in how operating systems and software works
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers
  • The ability to priorities your workload
  • The capacity to clearly explain a technical problem to a customer/colleague
  • Outstanding listening and questioning skills
  • Willing to travel all over Nepal for the support as and when required
  • Support background in IT product and related services will be an added advantage
  • Must have two wheeler with valid license

Job Description

  • You are choose to provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
  • Logging the queries of customers and employees
  • Analysis of call logs in order to discover any underlying issues or trends
  • Diagnosing and solving hardware or software faults
  • Testing and evaluating new technology
  • Performing electrical safety checks on the company’s computer equipment
  • Responding to call-outs in a timely fashion
  • Filed visit as a part of support and clients genuine requirements
  • Installation & configuration of a company’s computer hardware operating systems and applications
  • Maintenance and monitoring of computer networks and systems
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault

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