ZenNepal

Travel Agents / Tour Operators

Ticketing / Sales Officer (Night Shift)

Views: 2324|Published on: Jan 07, 2024

Sales / Public Relations

+1 more

Mid Level

Full Time

Vacancy: 3

Thamel|

Experience: More than or equal to 1 year|

NRs. 30,000 - 40,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for 2-3 employees to work in our Thamel location during the night and day shifts. Most calls are during the night. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States. Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately. Do not wait for the interview deadlines.

Responsibilities:

Responsible for selling tickets to our passengers by phone, email, and in-person visits. We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
Provide a high level of customer care at all times. Be able to communicate in English and Nepali at the business level. Explain routing, visa rules, transits, etc
Handle refund, re-issuance, and cancellation of air tickets. Escalate difficult cases to seniors and airline staff
Calculate the best fares and optimal routes, and have persuasion skills
Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.
Complete other sales/tracking assignments needed to improve sales and customer experience

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

A minimum, two-year contract is required for the position
Should be fluent in written and spoken both English and Nepali
Should have excellent academic records at the Bachelors level
A written exam will be followed by a personal interview
Rigorous, in-house training will be provided in ticketing, customer interaction, and ticketing sales

Note:

Depending on which position you are selected, candidates are expected to work during the night shift
Preference will be given to candidates who are more flexible with their shifts and have completed their college.

Please do not apply if you cannot work the night shift.

All selected candidates must begin working during the Night Shift (8:00 PM to 6:00 AM)
This is a full-time position and you would not have time for other work/school.

Skills Required

Required skills for this job

Communication

Time Management

Customer Service

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 30,000 - 40,000 Monthly

Applying Procedure

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Apply Before: Jan 07, 2024

About the organization

ZenNepal

Travel Agents / Tour Operators

Thamel, Tridevi Marg (Above Himalayan Java)

Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu. Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position:

For more details please visit our website: http://zentravels.com/

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