Himmalagari Travel and Tours
Travel Agents / Tour Operators

Himmalagari Travel and Tours has a representation of Satguru Travel and Tourism LLC Dubai. Satguru has 35 year of experience in travel and tourism and has presence in 80 countries with 138 offices.

Ticketing Officer

Views: 75 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	May. 23, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Organization Skills Interpersonal Skills MS Office Suite Management Problem-Solving Skills

Other Specification

Education Qualification: Graduate or Postgraduate in a related field
Experience Required: Minimum 3 years of experience

Skills Requirement :

To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA IATA-accredited Travel Agency)
You should have vast experience and knowledge in the airline, travel agencies and holidays industry
Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
Command of Galileo, Amadeus and Sebre reservations
Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
You must have good management skills.
You should have charming and outgoing personality and pleasing voice
Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
Ability to work a flexible schedule, including days, evenings, weekends and holidays
Ability to read instructions, directions, letters, memos and other written materials
Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
Increase sales to support management on increasing its revenue
Excellent communication and interpersonal skill

Job Description

The company is looking for a "Ticketing Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding ticketing-related legislation and good insight into the ticketing process.

We are looking for a skilled Ticketing Officer who will help passengers plan their trips. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations and calculates the expenses, and sells tickets to the b2b agencies

Key Responsibilities:

Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
Collect PNRs issuing tickets, re-scheduling, hotel bookings, and cancellations
Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
Determine whether the ticket is available on the required date requested by customer or not.
Prepare customer invoices and accept payment.
Follow up with airlines companies for refunding and capping tickets.
This is a very diverse role and would vary from situation to situation.