Nature Express Travels

Travel Agents / Tour Operators

Ticketing Officer

Views: 2839|Published on: Jan 10, 2025|

Hospitality

+1 more

Mid Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Nature Express Travels is seeking a highly motivated and detail-oriented Ticketing Officer to join our team. The Ticketing Officer will be responsible for managing ticket bookings, cancellations, and refunds, and providing exceptional customer service to our clients.

Key Responsibilities:

Ticket Booking and Issuance: Handle airline ticket bookings using various reservation systems.
Customer Service: Assist clients with inquiries related to travel schedules, ticket prices, and booking changes.
Documentation: Ensure all necessary travel documents are accurate and provided to clients in a timely manner.
Problem Resolution: Address and resolve any issues related to ticketing, such as flight delays or cancellations.
Payment Processing: Manage payment transactions for bookings and provide receipts and invoices to clients.
Reporting: Maintain accurate records of all bookings, cancellations, and refunds for reporting purposes.

Note:

Only shortlisted candidates will be called for an interview.
Only candidates who apply through Merojob will be entertained. Kindly do not send CVs or applications directly to our company email.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelor's Degree in Travel and Tourism, Hospitality Management, or a related field.
Minimum of 2 years of experience in a ticketing role within the travel industry.
Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre.
Excellent verbal and written communication skills in both English and Nepali.
High level of accuracy in handling ticketing transactions and travel documents.

Skills Required

Required skills for this job

Communication

Multitasking

Reporting

Customer Service

Ticketing

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Feb 10, 2025

About the organization

Nature Express Travels

Travel Agents / Tour Operators

Annapurna Arcade, 3rd Floor Durbar Marg, Kathmandu

Nature Express (NEX) is a Kathmandu-based travel and trekking company established in 1995. For nearly three decades, we've served clients from Japan, Korea, Singapore, and beyond, building a reputation for reliable, detail-oriented trip execution across Nepal.

Our work spans the full lifecycle of a trip: itinerary design, ground transport, hotel and lodge bookings, guides, and permits, coordinated end-to-end for individual travelers and institutional partners alike. Over nearly 30 years, we've built a trusted network of hotels, guides, and drivers across the country, which lets our team deliver smooth, dependable service even on complex, multi-stop itineraries.

Joining NEX means working on real operational problems, coordinating multiple moving parts across cities and vendors, within an established, professional team that's been doing this since 1995.