ZenNepal

Travel Agents / Tour Operators

Ticketing Officer

Views: 3056|Published on: Sep 18, 2019

Hospitality

Mid Level

Full Time

Vacancy: 3

Thamel, Kathmandu|

Experience: Not Required|

NRs. 15,000 - 35,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for 2-3 ticketing officers to work in our Thamel location during the night shifts. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States and most calls are during the night. Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately. We will not wait for the interview deadlines.

Responsible for selling tickets to our passengers by phone, email, and in-person visits. We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
Provide a high level of customer care at all times. Be able to communicate in English and Nepali at the business level. Explain routing, visa rules, transits, etc
Handle refund, re-issuance, and cancellation of air tickets. Escalate difficult cases to seniors and airline staff.
Calculate the best fares and optimal routes, and have persuasion skills.
Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Other Specification

Rigorous, in-house training will be provided in ticketing, customer interaction, and sales
Candidates are expected to work during the night shift
A minimum, two-year commitment is required for the position
Should be fluent in written and spoken both English and Nepali
Should have excellent academic records at the Intermediate and Bachelors level
A written exam will be followed by a personal interview

Skills Required

Required skills for this job

International Airline Ticketing

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 15,000 - 35,000 Monthly

Applying Procedure

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Apply Before: Sep 21, 2019

About the organization

ZenNepal

Travel Agents / Tour Operators

Thamel, Tridevi Marg (Above Himalayan Java)

Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu. Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position:

For more details please visit our website: http://zentravels.com/

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