DHL Express Nepal
Logistic / Courier/ Air Express Companies

DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions.

Tele Sales Executive

Views: 1148 | Apply Before: 1 week, 5 days from now

Basic Job Information

Job Category	:	Sales / Public Relations > Telesales
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 600,000 - 730,000 Yearly
Apply Before(Deadline)	:	Jun. 11, 2025 23:55 (1 week, 5 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Interpersonal Skills Communication Negotiation Attention to Detail

Other Specification

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires Bachelors in related discipline and/or 2 years of experience.

Note: This position is based in Nepal and is open to Nepalese nationals only.

Job Description

Work closely with new and existing clients, under supervision, to determine their present and future needs and proposing suitable products and services.
Maintain call rates to assure contact with assigned customers and act as the main interface between the customer and DHL to ensure optimal level of service is provided at all times.
Understand customer’s objectives, buying criteria and decision-making processes and form long-term business relationships in order to leverage revenue from the relationship and promote DHL as a quality supplier with the aim of achieving ‘preferred’ supplier status
Negotiate price and volume discounts in accordance with DHL policy and liaise with support staff to ensure customer retention and continued business
Identify and gain new business through follow up referrals/leads and keep abreast of competitor’s sales strategies.
Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers