Khalti Digital Wallet
Information / Computer / Technology

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.

Support Engineer

Views: 1318 | This job is expired 4 years ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bakundole, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 06, 2021 23:55 (4 years ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Interpersonal Skills

Other Specification

Familiarity with FinTech will be an added advantage
Proficient understanding of code versioning tool (Git)
Self-motivated, dedicated, and adaptable in a fast-paced environment
Good knowledge and discipline of Frontend Architecture and implementation

Job Description

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues in timely manner
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Test the APIs provided by the clients and third party vendors
Test the APIs and frontend system
Follow the SLA for issues with respect to the severity
Provide support as a payment gateway service provider and help in integrating the payment solutions for the clients

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.

Note: While sending your CV via mail please mention the position you are applying for.

OR,

This job has expired.

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