Nydoz Innovations

Information / Computer / Technology

Supervisor

Views: 1429|Published on: Oct 22, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Bhaktapur|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking a highly motivated and customer-focused individual to join our team as a Supervisor . As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Responsibilities:

Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner.
Identify and assess customer needs to provide accurate and effective solutions.
Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers.
Stay updated on product/service changes, updates, and promotions.
Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
Provide feedback to the management team on recurring issues and contribute to the improvement of processes.
Communicate proactively with customers regarding job demands and information.
Effectively convey complex information in a clear and understandable manner.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Suggest and organize team building activities.

Required Qualifications and Skills:

Minimum Bachelor degree/ high school diploma
At Least 2-3 years of previous experience in customer service or a related field is preferred.
Able to work independently and coordinate with team members
Good communication skills and leadership skills
Ability to learn new technologies quickly
Proven work experience as a supervisor
Good PC skills, especially MS Excel

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Skills Required

Required skills for this job

Training

Communication

Counseling

Team Management

Supervision

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 31, 2024

About the organization

Nydoz Innovations

Information / Computer / Technology

New Baneshwor,kathmandu

Welcome to Nydoz, your gateway to a world of possibilities. At Nydoz, we offer a comprehensive range of services and products designed to elevate your ventures to new heights. From cutting-edge investment management software to reliable domain and web hosting services, and expert Ads management solutions, we are your trusted partner in success. Embrace innovation, grow your business, and unlock new opportunities with Nydoz.