AAS Outsourcing

Audit Firms / Tax Consultant

Student Service / Academic Support Officer

Views: 68|Published on: Aug 10, 2026|

General Mgmt. / Administration / Operations

+1 more

Mid Level

Full Time

Vacancy: 4

Dhumbarahi, Kathmandu|

Experience: More than 1 year|

NRs. 35,000 Monthly

Job Description

Roles and responsibilities of this job

The Student Service / Academic Support Officer will be responsible for providing effective academic and administrative support to students, assisting with student enquiries, documentation, enrolment-related processes, and ongoing student services. The role will coordinate with students, education consultants, and internal teams to ensure smooth academic support and a positive student experience while maintaining accurate records and timely communication.

Key Responsibilities:

Contributes to team effort by accomplishing related results as needed
Maintain office services by organizing office operations and procedures
Organize and participate in weekly, monthly team meetings
Creation of attendance spread-sheets, recording and reporting of progressive weekly student attendance
Write and email attendance warning letters to students and keep records of such correspondence
Contacting students via phone and email
Administer the day-to-day operations of the RTO
Read all communication to stay up to date with current college related matters
Assist the Academic Manager to report failure to meet requirements as needed.
Ensure all students are provided with up to date information about accessing support services and contacting you during their course orientation.
Ensure all student enquiries are handled efficiently and with respect to the student and situation
Enter student Course Progress and Attendance information into the database
Assist the Student Services Manager in the identification and notification of Students with low attendance and low course progress
Ensure Student Notice Boards are kept up to date with the latest information e.g. Policies and Procedures, notices, job postings etc.
Provide students with documentation in line with the Institute’s policies and procedures
Administer and provide advice to Students regarding deferment, suspension and cancellation in line with the Institute’s deferment, suspension and cancellation policy
Manage the complaints and appeals that relate to academic matters according to policy and procedure
Manage and maintain the policy and procedures documentation relating to academic matters
Actively participate in continuous improvement activities
Maintain and develop VET and CRICOS knowledge and skills at a level required for a Director of Studies of an RTO and CRICOS College operating in business and accounting
Assist the Academic Manager and Student Services Manager to report timely information on the three quality indicators of the VET Quality Framework including the Standards for RTOs, as well as the ESOS Act 2000 and the National Code 2018
Respond to critical incidents according to the Critical Incident Policy and Procedure.
Other duties as required

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Minimum 1-year of experience in the Education Consultancy field.
Should know Office 365, Proficiency in Excel and SharePoint
Proven ability to make complex and time-sensitive decisions in the best interests of the organization.
Strategic thinker who possesses solid business acumen and can organize and manage multiple priorities.
Excellent time management skills, with the ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.
Relevant RTO and VET knowledge and experience
Capacity to contribute to business planning with management
Proactive customer service skills and the capacity to resolve student and staff problems
Ability to build rapport and develop strong team relationships
Should have a pleasing and calm personality to be able to work under pressure
Should have good typing skills in English and Nepali when necessary
Must have an excellent command of oral and written English

Skills Required

Required skills for this job

Teamwork

Time Management

Administration

Interpersonal Skills

Coordination

Written Communication

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 35,000 Monthly

Applying Procedure

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Apply Before: Aug 25, 2026

About the organization

AAS Outsourcing

Audit Firms / Tax Consultant

Tinkune, kathmandu

AAS Outsourcing is working in Nepalese and Australian market. It is one of the significant emerging entity of Chartered Accountants in Nepal. Since its inception, AAS has consistently aimed at being recognised by the business community as the leading professional services entity. The company maintains high ethical, professional and technical standards. It has a dynamic team of Chartered Accountants and specialised experts from different fields. Partners and staff have diverse working background including resorts, education centres, IT companies, banks, trading and manufacturing entities, medicals and other sectors of business. Our specialised team of accountants provide a comprehensive range of Assurance, Taxation Services and Corporate Advice to the prospective clients in Nepal. AAS retains professionally qualified and well experienced personnel, who are supplemented with special training in multiple areas, to add value to the organisation.

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