Senior Account Receivables Officer

As Senior Receivables Officer, you will maintain customer relationships while driving timely collections. You’ll partner closely with clients to resolve billing issues, negotiate payment plans, and ensure a healthy cash flow for the company.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for key customers on all receivables matters.
• Build trust through proactive communication, regular account reviews, and swift resolution of inquiries or disputes.
• Develop and maintain up-to-date customer files, documenting agreements, follow-ups, and account histories.

Strategic Collections

• Monitor aging reports and identify at-risk accounts.
• Design tailored collection strategies—phone calls, emails, in-person visits—for high-value or overdue receivables.
• Negotiate payment terms, installment plans, or settlements in line with company policy.

Billing & Cash Application

• Ensure accurate, timely invoicing and prompt application of receipts.

Dispute Resolution

• Investigate and resolve billing discrepancies, coordinating with sales and operations teams as needed.
• Escalate unresolved issues to senior management with a clear analysis and recommended actions.

Cross-Functional Collaboration

• Work with Sales Head, Operations, and Finance to align on credit terms, order inflows, and collection targets.
• Provide feedback on customer credit limits and support periodic credit reviews.

Ad Hoc Support

• Assist with month-end closing activities, tax-related finalizations, and any other finance projects assigned by management.