A Class Commercial Bank

Service Excellence

A Class Commercial Bank

Service Excellence

A Class Commercial Bank is currently seeking for the qualified and dedicated candidates for the following position:

Service Excellence

Views: 4895 | This job is expired 2 weeks, 2 days ago

Basic Job Information

Job Category : Banking / Insurance /Financial Services
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal Jorpati, New Baneshwor, Suryabinayak, Chabahil
Offered Salary : NRs. 16,870.00 Monthly
Apply Before(Deadline) : Jan. 11, 2022 13:35 (2 weeks, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Age : Less than 25 years
Other Specification
  • Engage the customer
  • Solve customer queries (including Account-related inquiries)
  • Guide the customer to the respective department (based on nature of task)
  • Provide information regarding the Bank’s products
  • Cross-sell and up-sell the Bank’s products 

Job Description

  • Greets and welcomes customers and potential customers and directs them to the appropriate bank staff
  • Notifies appropriate staff when a visitor with an appointment arrives
  • Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and withdrawal forms
  • Answers customer questions and provides general information on banking services and products
  • Answers incoming customer phone calls, transfers call, and takes messages when necessary
  • Follows up on customer issues
  • Processes and distributes incoming mail; prepares outgoing mail for pickup
  • Performs administrative services for branch staff as needed
  • Performs other related duties as assigned by Branch Manager/Operations In-charge

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