Service Manager

Jyoti Group

Source: Other Source

Views: 538|Published on: Jul 22, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Nepal|

Experience: More than 3 years|

Job Description

Roles and responsibilities of this job

About the job

Job description

Industry : Automobile Service

Role Description

This is a full-time on-site role for a Service Manager. As a Service Manager, you will be responsible to ensure the service department operates to the highest possible standards at all times delivering value for money for the customers and excellent training opportunities for the employees. You should ensure well functioning of all the tools, equipment/ machine and the asset of the workshop and notify for the maintenance/repair as required. Additionally, you will monitor the cleanliness of the service center infrastructure, machinery, working floor, toilets, and monitor the day to day/operational activity in the service center ensuring the functional activity of the all concerned department.

Qualifications

Minimum of 3-5 years of experience in an automotive service environment.
Must have a valid driving license for four-wheelers.
Experience in budgeting, cost control, and financial reporting.
Superb interpersonal skills, including the ability to quickly build rapport with customers.
Ability to collaborate with a team and meet deadlines.

Core Competencies

Strong leadership skills to manage and motivate a team.
Ability to oversee and direct the day-to-day operations of the service department.
Comprehensive understanding of automotive repair and maintenance.
Excellent customer service skills to handle complaints and ensure customer satisfaction.
Ability to handle and resolve customer complaints efficiently.
Strong analytical skills to diagnose and solve technical issues.
Understanding of budgeting, cost control, and financial management.
Commitment to maintaining high standards of work and ensuring all repairs meet or exceed industry standards.
Excellent organizational skills to manage multiple tasks and priorities
Strong verbal and written communication skills.
Knowledge of relevant legislation and industry guidelines.
Commitment to maintaining a safe working environment.

Working Hours: Sunday to Friday from 10:00 AM to 6:00 PM

Work Place: On-Site

Location: Kathmandu, Nepal

If we think you could be a good fit with the team, we’ll reach out to schedule an interview. Thanks for reading our posting, and good luck!

Note: Only shortlisted candidates will be contacted for further evaluation.

We are an equal opportunity employer and value diversity in our workforce.

Job Specification

Required qualifications for this job

Required Education Level:Other

Required Experience:More than 3 years

Skills Required

Required skills for this job

Customer Service

Customer Satisfaction

Automotive

Oral Communication

Communication Training

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Aug 02, 2024

About the organization

Jyoti Group

Jyoti Group was established by Maniharsha Jyoti in the 1940s. Jyoti Group takes pride in its 3,000+ employees, 1,000,000+ customers and 200+ dealer network spread over diverse business verticals and companies. Whether it be trading, industries, services or real estate, each of the group’s companies is a category leader in the market. Some of the top brands associated with Jyoti Group includes Honda, Baskin Robbins, Philips, Himal Oxygen, Butwal Power Company, Grande City Hospital, Shark Helmets, SJ MOTO, Aloft Hotel, Physique Workshop and many more.