Apala Jewels

Gem and Jewellery

Customer Relationship Manager

Views: 3235|Published on: Apr 14, 2024

Marketing / Advertising / Customer Service

+1 more

Mid Level

Full Time

Vacancy: 3

Experience: More than or equal to 2 years|

NRs. 25,000 - 35,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for a Customer Relationship Manager to join our jewellery store team at Apala. This role is pivotal in fostering strong relationships with our customers, ensuring their satisfaction, and driving repeat business. The ideal candidate will have a passion for jewellery, exceptional communication skills, and a proven track record in customer relationship management.

Responsibilities:

Customer Engagement and Retention:

Develop and implement strategies to engage with customers and enhance their shopping experience.
Build and maintain strong relationships with existing customers through personalized interactions, follow-up calls, and emails.
Proactively reach out to customers to gather feedback, address concerns, and resolve any issues to ensure customer satisfaction.

Clienteling:

Identify and prioritize high-value customers and provide personalized service to meet their needs and preferences.
Maintain detailed customer profiles, including purchase history, preferences, and special occasions, to tailor recommendations and promotions.
Regularly communicate with VIP customers through exclusive events, previews, and promotions to strengthen loyalty and drive sales.

Sales Support:

Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer preferences and purchase history.
Provide product knowledge and assistance to customers to help them make informed purchasing decisions.
Assist with sales transactions, including processing payments, gift wrapping, and ensuring a smooth checkout experience.

Customer Feedback and Insights:

Gather and analyze customer feedback, reviews, and surveys to identify trends, preferences, and areas for improvement.
Share insights and recommendations with the management team to enhance product offerings, services, and overall customer experience.
Monitor industry trends and competitor activities to stay informed and adapt strategies accordingly.

Events and Promotions:

Plan and coordinate special events, promotions to attract new customers and drive sales.
Collaborate with marketing and sales teams to develop marketing materials and campaigns to promote events and engage customers.
Attend industry events, networking functions, and community gatherings to represent the store and build relationships with potential customers.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelor's degree in Business Administration, Marketing, or related field preferred.
Proven 2 Years of experience in customer relationship management, preferably in the jewellery or luxury retail industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong sales acumen and ability to identify opportunities to drive revenue.
Detail-oriented with strong organizational and time management skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in CRM software and Microsoft Office suite.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Someone who owns a scooter would be preferable.

Skills Required

Required skills for this job

Communication

Time Management

Team Management

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 25,000 - 35,000 Monthly

Applying Procedure

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Apply Before: Apr 24, 2024

About the organization

Apala Jewels

Gem and Jewellery

Bipula Niwas, Baluwatar, Kathmandu, Nepal

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.