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Officer-Level Ticketing Staff

Views: 1168 | This job is expired 9 months, 3 weeks ago

Basic Job Information

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jan. 16, 2025 23:55 (9 months, 3 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Time Management Communication Skill Galileo Amadeus Sabre Attention to Detail

Other Specification

Qualifications and Skills

Education: Diploma or Bachelor’s degree in Travel, Tourism, or a related field.
Experience: 1-3 years of experience in ticketing or a similar role (fresh graduates with relevant training may also apply).

Technical Skills:

Familiarity with GDS platforms (Amadeus, Sabre, or Galileo) is preferred.
Basic knowledge of ticketing processes and airline fare rules.

Soft Skills:

Excellent communication and customer service skills.
Attention to detail and ability to work under supervision.
Good organizational and time-management skills.

Additional Requirements:

Willingness to work in shifts or extended hours if necessary.
Enthusiasm to learn and grow within the ticketing domain.

Job Description

Key Responsibilities:

1. Ticketing and Reservation:

Process ticket bookings, rebookings, and cancellations for domestic and international travel using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Provide fare quotes, confirm itineraries, and issue tickets accurately.
Assist in handling refunds and exchanges following airline and company policies.

2. Customer Support:

Respond to customer inquiries regarding flight schedules, fare details, baggage policies, and travel guidelines.
Resolve basic customer concerns or escalate issues to mid-level or senior staff as needed.

3. Operational Support:

Ensure booking records are accurate and up-to-date in the system.
Coordinate with airlines and internal teams for booking confirmations and special travel requests.

4. Compliance and Documentation:

Follow company policies, airline fare rules, and industry standards in all ticketing activities.
Maintain proper documentation for transactions, including invoices and receipts.

5. Learning and Development:

Stay updated on airline promotions, fare changes, and travel policies.
Participate in training sessions to enhance skills and knowledge about ticketing systems and procedures.

This job has expired.

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