Role: Outside Consultant

Job Location: Kathmandu, Pokhara, Lalitpur

Industry Type: KPO / Research / Analytics

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Education

• UG: Any Graduate - Any Specialization
• PG: Any Postgraduate, Post Graduation Not Required
• Doctorate: Any Doctorate - Any Specialization, Doctorate Not Required

Key Skills

• Hotel
• Retail Outlet
• Mystery Shopping
• Customer Experience
• Customer Service
• Market Research
• Freelancer
• Qualitative Research
• Review
• Feedback
• Hospitality
• Automobile
• Quantitative

Job Descriptions

Have you ever had a great customer experience? One where the employee really went the extra mile for you? Conversely, have you ever had an experience where an employee just didn't get it? Very rarely do we patrons actually contact the management to praise or complain about employees or services. As customers, we are more likely to tell our friends and families about an experience at the outlet rather than the management.

• Mystery shopping is a tool that companies use to get inside a customers head, to improve their business.
• As a Mystery Auditor/Shopper you get to evaluate the customer service levels of brand
• This could be for a restaurant, hotel, banks or retail outlets basically any business that would have a customer interface
• Your job would be to walk in as a customer and make a report of your overall experience while you are the outlet/hotel
• The important parameters to be gauged here would be staff - assistance, knowledge, grooming, outlet ambience and upkeep along with a process check among the employees
• This would be a freelance/contractual opportunity across Nepal that could be taken along with your normal course of life

Compensation:

• At most times you get to use the services for the audits could be a free hotel stay, real movie tickets with munchies, shopping with your favourite brands. Audits that don't offer a service, we would pay you for reviewing the brand