Infakt Insights

Research Firms

Mystery Shoppers

Views: 2392|Published on: Mar 13, 2020

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Kathmandu, Pokhara, Lalitpur|

Experience: Not Required|

Not Disclosed

Role: Outside Consultant

Job Location: Kathmandu, Pokhara, Lalitpur

Industry Type: KPO / Research / Analytics

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Education

UG: Any Graduate - Any Specialization
PG: Any Postgraduate, Post Graduation Not Required
Doctorate: Any Doctorate - Any Specialization, Doctorate Not Required

Key Skills

Hotel
Retail Outlet
Mystery Shopping
Customer Experience
Customer Service
Market Research
Freelancer
Qualitative Research
Review
Feedback
Hospitality
Automobile
Quantitative

Job Descriptions

Have you ever had a great customer experience? One where the employee really went the extra mile for you? Conversely, have you ever had an experience where an employee just didn't get it? Very rarely do we patrons actually contact the management to praise or complain about employees or services. As customers, we are more likely to tell our friends and families about an experience at the outlet rather than the management.

Mystery shopping is a tool that companies use to get inside a customers head, to improve their business.
As a Mystery Auditor/Shopper you get to evaluate the customer service levels of brand
This could be for a restaurant, hotel, banks or retail outlets basically any business that would have a customer interface
Your job would be to walk in as a customer and make a report of your overall experience while you are the outlet/hotel
The important parameters to be gauged here would be staff - assistance, knowledge, grooming, outlet ambience and upkeep along with a process check among the employees
This would be a freelance/contractual opportunity across Nepal that could be taken along with your normal course of life

Compensation:

At most times you get to use the services for the audits could be a free hotel stay, real movie tickets with munchies, shopping with your favourite brands. Audits that don't offer a service, we would pay you for reviewing the brand

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Mar 28, 2020

About the organization

Infakt Insights

Research Firms

India

Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience, and highlight a consumer's perspective towards the business/brand. Our Mystery Audits and Research services are uniquely designed to translate brands credibility and positioning to achieve operational efficiency. The aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty.

To register with us kindly on the below link - https://infaktinsights. shopmetrics. com/ document.asp?alias=login