Elite Solutions

Information / Computer / Technology

Technical Support

Views: 2898|Published on: Apr 23, 2019|

IT & Telecommunication

+1 more

Entry Level

Full Time

Vacancy: 2

2nd Floor, Thapathali Complex, Thapathali Chowk, Kathmandu|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Day to day monitoring of System and Network with reporting
Handle problem calls/ticket from customer and provide the technical assistance to overcome the problem
Escalate issue as per SLA. Log calls as required
Implement new patches in test environment and Test the performance of Application & DB server
Logs extraction from DB server and report as required
Frequent communications with Customer as well as multi party vendor
Hardware Inventory management and reporting

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Should have completed BSc (Hons), BIM, BScIT, BIT (any Bachelor IT Degree) from recognized University
1+ Year hands-on experience with open source software like Centos, Ubuntu, PostgreSQl deployment & configuration, backup, Report generation, and management is preferred
Basic knowledge on TCP/IP and socket communications
Moderate knowledge on RDBMS, SQL PGSQL or ORACLE
Basic knowledge on Server/ Network Hardware devices
Basic knowledge on Hypervisors
Basic Knowledge on Switch and firewall
Hands-on with remote support tools and technology
Basic knowledge on ATM technology is preferred but not mandatory

Personal Requirements:

Excellent communication and presentation skills
A strong focus on quality customer service
Good motivational skills and be capable of working well on one’s own or as a member of a team
An aptitude for analytical thought
Should be able to work under pressure and after office hours & shift basis

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: May 07, 2019

About the organization

Elite Solutions

Information / Computer / Technology

Lalitpur-11, Jwagal, Near UN Park

Elite is a leading IT Solutions company providing technology solutions in IT infrastructure and alternate delivery channel in banking. The formation of Elite dates back to 1994, established Elite Networks a new venture to provide networking solutions to the computer users in Nepal.
20+ YEARS IN BUSINESS
75+ NO. OF EMPLOYEES
150+ HAPPY CUSTOMERS

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Elite Solutions

Technical Support