L1 Support

Sky Broadband Pvt. Ltd.

Source: Other Source

Views: 581|Published on: Oct 25, 2024

IT & Telecommunication

Mid Level

Full Time

Vacancy: 1

Lalitpur District, Nepal|

Experience: Not Required|

Job Description

Roles and responsibilities of this job

About the job

Company Description

Sky Broadband, established in 2016 is a prominent Internet Service Provider (ISP) providing Residential as well as Corporate Internet Services.

Role Description

This is a full-time on-site role for an L1 Support position based in Lalitpur District. The L1 Support role involves providing technical and customer support, troubleshooting issues, and ensuring timely resolution of user concerns and inquiries.
Providing frontline customer support by answering phone calls, emails, or messages from customers with internet service issues.
Diagnosing and resolving technical issues related to internet connectivity, such as router configuration, and network settings.
Monitoring network performance and identifying potential problems, then escalating issues to higher-level support teams as necessary.
Effectively communicating technical information to customers clearly and understandably, including providing step-by-step instructions for issue resolution.
Provide remote assistance to users by utilizing remote desktop tools, ensuring timely and effective support for geographically dispersed teams.

Qualifications

Analytical Skills, Technical Support, and Troubleshooting abilities
Customer Support and Communication skills
Experience in handling technical support queries
Ability to prioritize and manage multiple tasks
Strong problem-solving skills
Excellent interpersonal skills and teamwork
Basic knowledge of IT systems and networks
Bachelor's Degree in a related field
Relevant certification or degree in IT or related field is a plus

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Skills Required

Required skills for this job

Communication

Analytical Skills

Interpersonal Skills

Router Configuration

Technical Support

Applying Procedure

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Apply Before: Nov 03, 2024

About the organization

Sky Broadband Pvt. Ltd.

Information / Computer / Technology

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