Junior Helpdesk Support Executive

Views: 1512|Published on: Sep 06, 2020

IT & Telecommunication

+3 more

Entry Level

Full Time

Vacancy: 1

Sanepa, Lalitpur, Nepal|

Experience: Less than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process.

Your key responsibilities

Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD) of clients’ accounting and business processes.
System Setup, Configuration & Implementation of ERP software on client computers
End-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the software

Basic Requirements

A high degree of technical competency with computer systems and software
Solid foundational Accounting knowledge
Excellent communications skills and client management skills
Fluency in English and Nepali (spoken & written)
Bachelor’s Degree
Have your own transportation for client visits
You will need to travel at an average of 25% of the month to do client training and implementation.

Nice to Have Requirements

Prior experience with Accounting Software
Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
Knowledge of Microsoft SQL or programming languages

Benefits

Fuel expenses covered
Gratuity, Provident Fund (PF) & Social Security Fund (SSF)
A management team that supports your growth and learning

About FACT Software

For over 30 years, FACT Software has helped more than 100,000 companies worldwide become more efficient, more productive, and hence more profitable without best-of-class FACT ERP.NG software. It reduces duplication, processes transactions in real-time, and updates report instantaneously helping management to respond quickly and confidently in a rapidly changing business environment.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than or equal to 1 year

Skills Required

Required skills for this job

Communication

Account Management

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Sep 18, 2020

About the organization

FACT Nepal Pvt Ltd

Software Companies

Kalika Marg, Sanepa, Lalitpur, Nepal

For over 34 years FACT has helped companies reduce duplication by processing transactions in real-time mode, and get updated reports instantaneously for effective decision-making. Today, FACT has direct presence in Singapore, Malaysia, Philippines, India, and Nepal.

FACT ERP.NG offers you unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access, among many other benefits.

The integrated modules include Financials, Warehousing & Inventory Management, Manufacturing, Client Relationship Management (CRM), Fixed Assets Management & Report Writer, with more than 3,000 ready-to-use MIS reports.