A Leading Multinational I.T Company

IT support Technician

Views: 2462|Published on: Mar 18, 2025

IT & Telecommunication

Mid Level

Full Time

Vacancy: 10

Bhaktapur|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a Network/System Support Technician (L1) to provide first-level technical support for Laptop, PC, server, Wi-Fi, and network connectivity issues. The candidate will troubleshoot basic server, printer, laptop and network-related problems, assist users in resolving connectivity issues, and escalate more complex cases as needed.

Key Responsibilities:

Provide L1 support for WIFI and network-related issues on PCs/laptops/printers and Servers.
Worked with Windows and macOS network settings, including IP configuration and DNS troubleshooting
Troubleshoot connectivity problems, including slow speeds, disconnections, and authentication failures.
Assist users with WIFI setup, network configuration, and driver issues.
Implement backup and disaster recovery solutions for virtual machines.
Manage VM snapshots, cloning, and migration.
Worked with Windows Server and Linux-based virtual machines.
Ensure system security by applying patches and updates.
Maintain documentation of system configurations and procedures.
Coordinate with higher-level network teams/system teams (L2/L3) for escalations.
Document support cases and resolutions in a ticketing system.
Educate end-users on basic network troubleshooting steps.

Requirements:

2+ experience in Support of Laptop, printer, server and Wifi.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 1 year

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Mar 27, 2025

About the organization

A Leading Multinational I.T Company

We are a reputed multinational technology consulting and services company focused on core business applications, banking solutions, digital technologies and data analytics. We are focused on building consulting and delivery capabilities around leading global technologies. We draw on our specialized functional, technical and industry experts and our data scientists to design methodologies, optimize processes and infuse global know-how into each unique engagement.

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