Aayulogic

Information / Computer / Technology

IT Officer

Views: 2073|Published on: Dec 30, 2021

IT & Telecommunication

+1 more

Mid Level

Full Time

Vacancy: 1

Santinagar, Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. S/He works with a team to coordinate support, project delivery, upgrades, and routine tasks.

Key Responsibilities

Plan and Maintain the office IT system and upgrades when required or as instructed by senior management.
Provides support of computer hardware, software, printers, applications, operating systems, servers, and network devices.
Ensures the monthly patching/Windows updates on Server and user computer.
Performs regular backups of servers, user files, and network shared files.
Performs software installations on company computers and configures applications as specified.
Monitor IT resources such as Hardware, Software and LAN to ensure 100% utilization.
Configures and maintains servers, routers, switches, wireless access points, security appliances, etc.
Monitor Internet Connection on a regular basis and report to ISP whenever the internet is down.
Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with company expectations.
Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents.
Demonstrates complete ownership of all incidents or service requests.
Responsible for tracking and progress of all incidents to conclusion
Identifies and promotes technical and operational “best practices”.
Reviews and enforces company’s policies and standard operating procedures (SOPs)
Advises management on everything IT (budget, procurement, strategy, project startup/closeout, vendor selection, project technologies, etc.). Attends meetings for these activities.
Responsible for managing the Office Intranet and electronic filing system, updating the intranet along with VPN.
Report to senior level management on a regular basis or when a task needs to be escalated.
Assist team to manage files and emails, on cloud-based systems and as well as on local servers.
Monitors and maintains proper inventory of hardware and software licenses.
Is aware of IT Security Policies and ensures implementation through regular staff training.
Manage the servers on premises and also in the cloud.
Perform other tasks as assigned by senior level management.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Other Specification

Qualification is not a barrier for deserving candidates, but should be able to handle responsibility listed.
Moderate understanding of Information Technology industry practices.
Working knowledge and understanding with a variety of technologies to effectively support end- users.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Solid knowledge and experience with incident management and operations services tools and systems.
Proficiency with MS Office 365, Windows 7 & 10, Linux, Cloud Technology.
Must know the Network fundamentals, general network setup, and device configuration.
A willingness to increase knowledge and update skills as required.
Strong oral and written communication /soft skills. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public, as well as a customer-service attitude
Ability to multi-task and self-motivate through assignments and routines.
Working Knowledge about Virtualization and cloud services.
Must be a self-starter, alert, energetic, responsible and flexible
Ability to troubleshoot hardware and software problems
Should be capable of doing Root Cause Analysis on a problem
Good knowledge of server hardware, Disk storage technology, I/O devices

Skills Required

Required skills for this job

Networking Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Jan 06, 2022

About the organization

Aayulogic

Information / Computer / Technology

Chakupat, Lalitpur, Bagmati Province, Nepal

Aayulogic Pvt Ltd, established in 2016, by a team of professionals with the vision to support businesses in expanding productivity through partnering in their digitization process. The company also has a mission to prioritize in creating awareness on the role of the human resource department in achieving strategic vision and growth through offerings of both required knowledge and innovative digital solutions.

We're a team of passionate people who make use of excellent technology for the simplification of our client's business needs. We provide software solutions including, but not limited to, web development, web desigining, web/domain hosting, cms etc. We believe in making robust, future-proof applications that are easy to use and sport a good looking user interface.