IT and Client Support

About the job

We are looking for a proactive and customer-focused individual to fill the role of IT and Client Support Specialist. In this position, you will play a crucial role in ensuring the smooth operation of our IT systems while providing top-notch support to our high profile clients. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding client service.

No. of Vacancy: 2

Responsibilities:

1. IT Support:

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, internal network, and applications.
• Collaborate with the IT team to implement and manage security protocols.

2. Client Support:

• Respond to client inquiries and provide technical support via phone, email, and/or on-site meeting.
• Guide clients through troubleshooting processes and resolve issues in a timely manner.
• Document clients' interactions and solutions for future reference.
• Represent the company and products to the respective clients

3. Training and Documentation:

• Develop user guides and documentation for both internal staff and clients.
• Conduct training sessions to enhance end-users' understanding of IT systems.

4. Collaboration:

• Work closely with cross-functional teams to address escalated issues and contribute to process improvement initiatives.
• Collaborate with the development team to report and resolve software bugs.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and customer service roles.
• Strong knowledge of computer hardware, software, and network systems.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.