Head of Operations

Remuneration: Commensurate with credentials and policy
Reports to: CEO

Position overview:

The Head of Operations is a senior management position responsible for overseeing the operational activities of a multistore pharmacy chain. The role involves ensuring that the pharmacy's day-to-day operations run smoothly and efficiently, while also contributing to the development and implementation of the company's overall business strategy.

Key roles:

• Program implementation and monitoring 
• Strategic Planning
• Operations management 
• Planning, reporting, and documentation
• Communication and coordination 
• External coordination, branding, and representation 
• Quality Assurance 
• Technology Implementation
• Human Resource Management

Qualifications:

• Education: University Masters’ degree preferably in Management
• Experience: Minimum 5  years in retail operations 
• Retail administration experience: Minimum 3 years in a similar position in retail operations. Demonstrated leadership and coordination/collaboration experience

Competencies:

• Core: Strong knowledge of retail operations- both in physical and virtual settings-business development, inventory management, human resources, procurement and financial management.
• Content Knowledge: Good understanding of inventory planning and distribution, negotiation, and operation scheduling. 
• Leadership: Ability to take initiatives and plan and deliver appropriate activities.
• Personality: Highly enthusiastic and inquisitive personality with a positive attitude. 
• Management: Excellent time management, people management, and resource management skills.
• Communication and Networking: Excellent communication, interpersonal, networking, and skill of presentation and delivering interactive sessions.
• Teamwork: Ability to work with different teams and lead them towards organizational goals as well as different team objectives.
• IT skills: email communication/scheduling, project management, ERP, office applications, general cloud applications.
• Branding: Good understanding of online and onsite branding
• Motivation: Self-motivated with a flexible approach to work, commitment to success, and ownership for personal development.
• Impact and results orientation: Proactive in problem-solving, mentors in-house team, sets targets, and inspires to achieve them.
• Reporting: Skill of scheduled report writing both in concise and detailed form. 

Duty Station: 
The duty station is Sanepa, Lalitpur with frequent travel within stores in Kathmandu and Lalitpur.

Remuneration: 
Salaries and benefits at Navata are competitive compared to other similar institutions; remuneration is commensurate with credentials and policy. 

Gender and Equity Policy:
Navata abides by the equal opportunity policy, and qualified and eligible candidates from all backgrounds are highly encouraged to apply. 

Only shortlisted candidates will be contacted.