Varnabas Museum Hotel

Hotels / Resorts / Restaurant

Front Office Associate

Views: 1608|Published on: Dec 04, 2023

Hospitality

Mid Level

Full Time

Vacancy: 15

Baluwatar, Kathmandu, Bagamati Province, Nepal|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

To greet guests in a professional manner.
To provide guests with prompt, courteous and friendly service and to be personable and approachable at all times.
To provide guests with information about a variety of hotel services.
To act as the communication link between Front Desk and Guests.
To keep an accurate record and to follow up on lost and found items.
To deal with any maintenance issues which may arise in guest areas and to report and follow up on the work orders in a timely manner.
To handle safety deposits for guests when requested.
To assist guests with check out information and inquiries.
To handle check-in for guests.
Be aware of the procedures in regards to the key cards and assisting guests with issuing of lost/replacement key cards.
To deal with all guest complaints and comments in an efficient and timely manner and to provide a five-star service at all times.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Bachelor Graduates from Hotel Management stream would be given preference.
Minimum of one-year proven experience in a luxury hotel property would be an added advantage.
Good communication skills.
Must have very good organizational skills and show attention to detail.
Must have initiative and the ability to work independently.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.

Note: Fresher candidates are also highly encouraged to apply.

Skills Required

Required skills for this job

Communication

Time Management

Customer Service

Interpersonal Skills

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 13, 2023

About the organization

Varnabas Museum Hotel

Hotels / Resorts / Restaurant

Baluwatar, Kathmandu, Nepal

Varnabas Museum Hotel, located in Baluwatar, offers a unique experience by blending boutique hotel comforts with a museum-like atmosphere. The hotel features rooms and common areas adorned with local art and historical artifacts, providing guests with a cultural immersion. With its rotating exhibits and educational events, it’s a distinctive choice for travelers seeking both relaxation and cultural enrichment.