Front Desk Officer

A leading Boutique Hotel

Source: Other Source

Views: 356|Published on: Oct 29, 2024

Secretarial / Front Office / Data Entry

Mid Level

Full Time

Vacancy: 1

Kathmandu, Bāgmatī, Nepal|

Experience: More than 2 years|

Job Description

Roles and responsibilities of this job

About the job

Position: Front Desk Officer

Level: Mid-Level

Employment Type: Full-Time

Location: Haibung, Melamchi Municipality, Sindhupalchowk

Education Requirement: Postgraduate in Tourism and Hospitality

Experience Required: 2 to 3 Years

Job Overview

The Front Desk Officer will be crucial in ensuring an exceptional guest experience at Prakriti Resort & Organic Farm. This role involves welcoming guests, managing reservations, and ensuring smooth day-to-day operations. The ideal candidate will be highly organised, personable, and committed to providing outstanding customer service in line with our resort's sustainable hospitality values.

Key Responsibilities

Guest Services & Relations
Welcome guests upon arrival, and manage check-ins and check-outs efficiently.
Provide information about the resort’s amenities, activities, and the surrounding area.
Professionally handle guest inquiries and complaints, ensuring guest satisfaction.
Reservation Management
Handle room reservations, cancellations, and modifications through our booking system.
Coordinate with housekeeping and other departments to ensure room readiness and special requests are met.
Billing & Payment Processing
Manage guest billing, process payments, and maintain accurate records of financial transactions.
Prepare invoices and provide detailed billing information to guests as needed.
Communication & Coordination
Serve as the central point of contact for guests, connecting them to various resort services (e.g., transportation, dining, excursions).
Coordinate with housekeeping, maintenance, and food service departments to ensure smooth operations.
Administrative Duties
Maintain front desk logs and records, including guest feedback and requests.
Prepare daily reports on occupancy, revenue, and guest satisfaction for management review.
Ideal Candidate Profile