Field Support Representative

Imark Digital

Source: Other Source

Views: 200|Published on: Jul 25, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Birganj|

Experience: Not Required|

Job Description

Roles and responsibilities of this job

About the job

Company Description

imark is a leading fintech company based in Kathmandu, Nepal that provides innovative digital solutions for Banking & Financial institutions in Southeast Asia. Our major focus is on providing a cost-effective & secure digital payment solutions ecosystem.

Role Description

This is a full-time on-site role located in Birgunj. As a Field Support Representative, your responsibilities will include providing customer support and technical assistance to POS merchant, ensuring customer satisfaction, and troubleshooting any issues that may arise. You will use your analytical skills and excellent communication abilities to resolve customer inquiries and maintain positive relationships with clients.

Qualifications

Customer Support and Technical Support skills
Excellent analytical and problem-solving skills
Strong communication skills, both verbal and written
Demonstrated ability to ensure customer satisfaction
Experience in troubleshooting and resolving customer inquiries
Ability to work collaboratively and independently
Knowledge of the technology industry is a plus
Intermediate degree in a relevant field is preferred

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Skills Required

Required skills for this job

Problem Solving

Technical Support

Field Support

Military Operations

Contact Centers

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Aug 09, 2024

About the organization

Imark Digital

imark Digital is a multinational technology company incorporated in 2007 AD by domain experts from Banking, Education, FinTech, HealthCare, Insurance, Retail and Telecom sectors. Our mission has been to build technology products and platforms enabling automated, digital, cashless and paperless ecosystems, and thereby improving quality of life. Our team consists of board-certified medical doctors from the USA and Nepal, Clinical Informatics, Social Worker, Chartered Accountant, MBAs, & IT professionals with over 25 years of software development and deployment experience in the USA, India and Nepal. We understand that off-the-shelf applications developed for healthcare, education and retail organizations for developed countries may not fit in the context of all the countries, so we are committed in building applications with a bottom up approach. This has given us tremendous flexibility to cater to our clients' needs. Our deep passion for technology, longstanding domain expertise and unwavering commitment to our customers have been the driving forces of our company.