WorldLink Communications

ISP

Enterprise Support Representative( VAS)

Views: 189|Published on: Feb 09, 2026

IT & Telecommunication

Entry Level

Full Time

Vacancy: 3

Kantipath, Kathmandu|

Experience: More than 1 year|

NRs. 25,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

We are seeking a motivated and customer-focused Enterprise Support Representative (Value Added Services – VAS) to join our team. The ideal candidate will be responsible for supporting enterprise clients, managing VAS-related services, and ensuring a high level of customer satisfaction through effective coordination and problem resolution.

Key Responsibilities:

Install, configure, and troubleshoot network devices including switches, routers, access points, and related equipment.
Assist in configuration, monitoring, and troubleshooting of firewalls and security appliances.
Perform basic site surveys and optimize AP placement, channels, and power settings.
Diagnose and resolve issues related to wired and wireless network systems, ensuring minimal service downtime.
Monitor network alerts, outages, and performance issues, and respond promptly to incidents.
Perform field visits to customer sites to resolve technical issues when remote support is insufficient.
Conduct follow-ups with clients through calls and on-site visits to confirm issue resolution and ensure customer satisfaction.
Carry out routine maintenance of network and wireless equipment to ensure optimal performance and reliability.
Maintain basic documentation related to network configurations, incidents, and service activities.
Coordinate with internal teams and supervisors for escalation and resolution of complex issues.
Perform other duties and responsibilities as assigned by supervisors or management.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Bachelors running (preferred in IT, Science or Engineering) with at least six months experience.
Good understanding of OSI Model and TCP/IP protocal suite.
Knowledge of IP addressing and subnetting, Routing & Switching.
Basic configuration of devices : Cisco, Fortigate, etc.
Familiar with Network Monitoring tools like Nagios.
Eagerness to learn and develop technical skills.
Ability to work on 24*7 rotation shift
Flexible to work beyond standard hours during outages or critical incidents.
Strong problem-solving and analytical skills.
Team-oriented with a proactive and customer-focused mindset.

Note: Technical training will be provided, including hands-on experience with network devices such as routers, switches, firewalls, access points, etc

Skills Required

Required skills for this job

Networking

Troubleshooting

Technical

Attention to Detail

OSI

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 25,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Feb 24, 2026

About the organization

WorldLink Communications

ISP

Jawalakhel, Lalitpur

WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 950000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. Established in 1995, WorldLink is a rare success story of patience, perseverance and persistence in Nepal. As a result, WorldLink has attracted the largest foreign private equity investment in Nepal, with investments from BII and Dolma Fund.

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