Education Counsellor

• Achieve the short term and long term goals in assigned destination for Student Placement
• Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake
• Build strong client support through ongoing engagement, quality service to students and clients, high quality applications
• Effectively implement global priority projects at country/office
• Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style

Key KPI's

• Achieve targets for Leads, Applications and Students Placed by destination and by intake
• Timely preparation and execution of activity calendars in line with target dates
• Successful implementation of planned activities
• Speedily determine when an issue needs to be escalated to the reporting manager for resolution
• Proactively provide feedback and advice to the reporting manager on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc

Key Responsibilities:-

• Drive the development and implementation of destination based office business plans
• Provide inputs and once budget is set , monitor results and initiate corrective action where required
• Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts
• Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office
• Drive and guide the offices participation in execution of global improvement projects where applicable