Khalti Digital Wallet
Information / Computer / Technology

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.

Customer Support Representative

Views: 2777 | This job is expired 3 years, 3 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship, Online support
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 5 ]
Employment Type	:	Full Time
Job Location	:	Bakhundole, Lalitpur
Offered Salary	:	NRs. 16,000 - 18,000 Monthly
Apply Before(Deadline)	:	Jun. 04, 2022 23:55 (3 years, 3 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Customer Relationship Management Writing Verbal Communication Interpersonal Skills MS Office Suite

Other Specification

Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.

10+2 passed with command of the English language to communicate mainly in written English.
Familiar with computers and the Internet.
Experience in email and communication.
Hardworking and result-oriented.
A two-wheeler with a valid license is preferred.
Can work on MS office applications.
Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
Should be flexible in work timing. Willing to work on off days and public holidays.

Work Shift Required:

For Call: 10 am to 6 pm (Day)

For Call & Social Media: 6 am to 2 pm (Morning) and 3 pm to 11 pm (Evening)

Job Description

Manage incoming calls/messages in a timely manner;
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes;
Provide appropriate solutions and alternatives within the time limits;
Refer unresolved customer grievances to designated departments for further investigation;
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
Follow communication procedures, guidelines, and policies.

This job has expired.

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