For our Customer Success Engineering team, we are looking for outstanding engineers to play a key role in demonstrating the capabilities of our SIEM, designing and deploying solutions to best-fit customer’s requirements. A big part of the job is understanding customer needs, product demo, POCs, training, use case designs, and implementation.

As we are in the cybersecurity domain, information security is the prime objective of our solution, so if you know what ISMS means and take pride as a security analyst, we invite you to apply for this position.

A Customer Success Engineer will be responsible to support and work with the direction of the Lead Architect and other related stakeholders by providing services related to software development.

Job title depends on the experience of the applicants.

Professional Qualifications

• A good grasp of current technologies, network protocols, operating systems, and network/information security.
• 3 years+ of working experience.
• Good knowledge of Microsoft Windows server infrastructure, Firewall, Linux servers, and cloud technologies.
• Good command of English and excellent communication skills.
• Past experience in security positions or customer-facing roles is a plus.
• Past experience working with SIEM is a plus.
• Knowledge of script and programming languages such as Python, Java, or Power Shell is an advantage.

Personal Qualifications

• Open-minded, learner, adapter, self-organizer.
• Open to travel every now and then.
• Proactive and initiator
• Sense of quality

Key Responsibilities

• Drive customer engagements in an effort to achieve a technical win
• Manage technical relationships of existing customers to ensure customer satisfaction and renewals
• Partner with sales executives to plan, prepare and execute strategic deals in complex sales cycles
• Support sales executives with solution selling into prospect account base
• Successfully match customer pain/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Manage all technical aspects of RFP / RFI responses
• Effectively communicate client needs to the R&D teams for future product enhancements
• Collect and document competitive intelligence
• Independently manage the implementation of Logpoint from requirement collection, solution design, implementation, validation, and verification.
• Conduct Logpoint training and knowledge transfer sessions across all product lines

Benefits

• Attractive salary based on experience and qualifications.
• Social Security Fund (SSF).
• Working in a team environment where initiative and dedication are encouraged.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Open international work environment.
• Festival expense allowance.
• Medical and accident insurance.
• Gymnasium/Fitness Membership.

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.