Customer Service Specialist

Views: 908|Published on: Aug 25, 2021

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 1

Banasthali, Kathmandu|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Okhar Store is looking for a full-time lady Customer Service Specialist cum Admin Officer to handle daily orders, responding to customer queries and maintaining the proper records. Must be familiar with social media and office package.

Responsibilities

Respond to customer queries in a timely and accurate way, via chat, phone or email
Identify customer needs and help customers use specific features
Provide after-sales support and guide the customers
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with management

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Required Age:More than 18 years

Skills Required

Required skills for this job

Communication

Time Management

Customer Service

Administrative

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Sep 01, 2021

About the organization

Okhar Store

E-Commerce/ E-Business

Sorakhutte, Kathmandu, Nepal

Okhar is not just a brand for us but a dream which, with small undaunted steps and unflinching perseverance, has turned into a gratifying reality.

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