Customer Service Representative

Maven Consulting Group

Source: Other Source

Views: 454|Published on: Nov 25, 2024

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 1

Kathmandu, Bagmati, Nepal|

Experience: Less than or equal to 1 year|

Job Description

Roles and responsibilities of this job

About the job

Maven Consulting Group is hiring a Customer Service Representative to join our team. The ideal candidate will be passionate about delivering outstanding customer service, possess excellent communication skills, particularly in English, and be comfortable interacting with clients primarily over the phone.

Core Roles & Responsibilities:

Engage with customers in a courteous, efficient, and professional manner over the phone.
Address customer inquiries, resolve issues, and provide solutions promptly and accurately.
Maintain a high level of service knowledge to effectively answer customer questions and concerns.
Document all customer interactions and transactions accurately in the CRM system.
Collaborate with other team members to ensure seamless customer experiences.
Meet or exceed performance goals and targets set by management.
Continuously seek opportunities to improve customer service processes and procedures.

Qualifications:

Bachelor’s degree in any field.
6 months to 1 year of experience in CSR is preferred.
Excellent communication skills, especially in English, both verbal and written.
Strong interpersonal skills and ability to effectively interact with diverse customers.
Proficiency in Microsoft Office and experience with CRM software is a plus.
Prior customer service experience is preferred but not required.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than or equal to 1 year

Skills Required

Required skills for this job

Communication

Problem Solving

Customer Service

Customer Experience

Skilled Multi-Tasker

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Dec 02, 2024

About the organization

Maven Consulting Group

Immigration & Education Consultancy

Why Create a Profile?

Get Personalized Job Recommendations
Apply Faster with Saved Details
Showcase Your Skills to Top Employers

Stand out and boost your chances of getting hired!

Similar JobsPowered by Merojob AI

Deadline: Jan 08, 2026

Deadline: Jan 14, 2026

Email Marketing Assistant

Deadline: Jan 07, 2026

Junior Marketing Officer

Deadline: Jan 15, 2026

Marketing Executive

Deadline: Jan 16, 2026