Customer Service Representative

Blys

Source: Other Source

Views: 846|Published on: May 30, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Lalitpur|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

Blys is the leading on-demand booking platform for wellness services . Our mission is to make wellness and self-care accessible to everyone by connecting them with qualified professionals in wellness, fitness, and beauty.

We are a fast-growing startup with a strong focus on customer experience and a passion for delivering top-notch services. With thousands of satisfied customers and highly-rated professionals, we are proud to be a trusted brand in the wellness industry.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Blys.

As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction with our wellness services.

Please note that this is a full-time/ on-site role. The work hours are from 4 AM to 1 PM Nepal time.

Responsibilities

Process / handle bookings and inquiries in a timely and professional manner - within target handling times
Answer phone calls, respond to emails, live chats and social media
Provide clients/customers the information to address enquiries
Update the company's knowledge base and Help Center (as required)
Outbound calls and emails (as required)

Requirements

Minimum Bachelors degree
Must have exceptional communication skills (verbal and written)
Preferably with Sales Background
Friendly and approachable - can build rapport to clients quickly
Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience
Ability to handle difficult clients, good at problem solving and dispute resolution
Have excellent attention to detail and is well-organised
Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
Familiar with Google Apps
Efficient - good at prioritisation and multitasking
Experience in sales or dispute management is preferred but not required
Prior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers

Benefits

Fast-growing and exciting start-up with excellent growth opportunities
Mission-led company - we want to change the world!
World-class team - be part of a young and dynamic team of A+ players
Rewarding work - interesting & challenging problems to solve
Fun & open culture - we love having fun, learning new things and helping each other excel
Positive company outlook - well-funded, profitable and growing fast
Significant influence on company direction and performance - working closely with an experienced team
Competitive remuneration package
Balanced work hours
Five - day work week
Fun team events including company trips
A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
Hiring process & next steps:
If this is you, we want to hear from you! Apply via the link. (strictly no agencies)

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Attention To Detail

Customer Experience

Dispute Resolution

Bookings

Communication Training

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jun 12, 2024

About the organization

Blys

We’re on a mission to make self-care accessible. Australians’ satisfaction with life as a whole is at its lowest level in 21 years, according to the latest Australian Unity Wellbeing Index. We think it’s time to change that. Access to self-care services can significantly improve our physical and mental health, help to reduce stress and anxiety, boost our self-esteem and lead to better relationships. These factors all play an important role in dealing with the daily stressors of life and contribute to our overall satisfaction. Simply put: When we prioritise our wellbeing we lead healthier, happier lives. This is where Blys come in. Blys makes it easy to access the self-care services you need.

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