YOHO Partner Technologies Inc

E-Commerce/ E-Business

Customer Service Representative

Views: 3476|Published on: Apr 21, 2024

Marketing / Advertising / Customer Service

+1 more

Entry Level

Full Time

Vacancy: 2

Buddhanagar, New Baneshwor|

Experience: More than or equal to 1 year|

NRs. 25,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for a customer-oriented and experienced Customer Service Representative with an e-commerce background to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure a positive shopping experience.

Responsibilities:

Customer Support:

Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
Assist customers with order inquiries, product information, shipping details, returns, refunds, and other related issues.
Handle escalated customer complaints and issues, striving to achieve satisfactory resolutions.

E-commerce Platform Management:

Navigate and utilize our e-commerce platform to assist customers with account management, order tracking, and online transactions.
Troubleshoot technical issues, payment problems, and website navigation to ensure a seamless shopping experience.

Product Knowledge & Upselling:

Develop a deep understanding of our products, services, and promotions to provide accurate information and recommendations to customers.
Identify opportunities for upselling and cross-selling products based on customer needs and preferences.

Quality Assurance:

Maintain high standards of customer service excellence by adhering to company policies, procedures, and service level agreements.
Conduct quality assurance checks on customer interactions to ensure accuracy, consistency, and compliance with standards.

Customer Feedback & Improvement:

Gather customer feedback and insights to identify areas for improvement in products, services, and customer support processes.
Collaborate with internal teams, such as marketing and product development, to implement customer-centric solutions and enhancements.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 1 year

Other Specification

High school diploma or equivalent; Bachelor's degree in Business, Communications, or related field preferred.
Proven experience in customer service or e-commerce customer support roles.
Strong communication skills with a customer-focused approach and the ability to empathize with customers' concerns.
Proficiency in using e-commerce platforms, CRM software, and customer support tools.
Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
Experience in handling difficult customer situations with professionalism and diplomacy.

Skills Required

Required skills for this job

Marketing

Communication

Time Management

Customer Service

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 25,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Apr 30, 2024

About the organization

YOHO Partner Technologies Inc

E-Commerce/ E-Business

Buddhanagar, New Baneshwor

YOHO App is a leading provider of innovative IT services, specializing in delivering cutting-edge solutions to businesses of all sizes. With a dedicated team of experts and a commitment to excellence, we empower our clients to achieve their digital goals and stay ahead in today's dynamic market. Whether it's software development, IT consulting, or cybersecurity solutions, YOHO App is your trusted partner for all your technology needs.

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