Connect World Service

BPO / Call Center / ITES

Customer Service Officer / Social Media Manager

Views: 3119|Published on: Jul 17, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Teku, Kathmandu|

Experience: More than or equal to 1 year|

NRs. 25,000 - 35,000 Monthly

Job Description

Roles and responsibilities of this job

Our London based Ladies fashion brand , UK and Europe's high street online retailer are looking for talented, versatile individual who has strong willingness to adapt and looking to join fashion industry as customer service officer / Social Media Manager.

About the role:

The ideal candidate will be very enthusiastic and dedicated on customer service/ Social media management. the role will involve (but is not limited to):

Sales Channel Management
Keep close communication with our UK and Europe fashion market (Fashion Brands)
Sales and Returns reports for our international platform.
Analysis on sales and return.
Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
Communicate and work together with International social media management agency.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Proficiency in English to deal with international clients.
You must be a proficient user of Excel/ Email/Internet and other Microsoft programmes. Efficient with good attention to detail
Quick Learner
Able to work independently, but also as part of a team
Good Communication skills with customers, suppliers and colleagues (Team spirit)
Confident in dealing with a variety of people & able to build good relation
Preferably experienced/ passionate in handling social media accounts
Prefer: Knowledge of SEO, keyword research and Google Analytics
Analytical and multitasking skills

Working Hours:

Monday to Friday: 11:00AM to 7:00PM
Saturday : 10:00AM to 6:00PM

Note :

As this job role relates with dealing the clients in overseas (UK and Europe). We have slightly different working hour to cater with the customer's need. So we are available to communicate with customer as per their working time at our office located in Teku, Kathmandu.

Skills Required

Required skills for this job

Communication

Analytical

Quick Learner

English Typing

MS Excel

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 25,000 - 35,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Aug 01, 2024

About the organization

Connect World Service

BPO / Call Center / ITES

TEKU, NEPAL

Connect World Service Pvt Ltd is the Global company providing the outsourcing and accounts consultancy services, It provides outsourcing service to the international company giving benefit to our Nepalese citizens who would like to stay in country to make difference while chance of involving in international Fashion industries as their career path and personal growth.