Customer Service Executive (Night Shift)

Aceon Outsource

BPO / Call Center / ITES

Customer Service Executive (Night Shift)

Views: 2762|Published on: Mar 19, 2023

Marketing / Advertising / Customer Service

+3 more

Mid Level

Full Time

Vacancy: 10

Subidhanagar Tinkune|

Experience: More than or equal to 1 year|

NRs. 18,000 - 22,000 Monthly

Job Description

Roles and responsibilities of this job

Why to be the part of our team ?

Our Strength- Aceon Outsource (BPO) has become great way to reduce overhead and increase productivity and output outside of core business offerings. From back/front office services to HR services Aceon Outsource have carried a number of business operations Including 24/7 Hotline from Nepal Red Cross during Earthquake back in 2015 and many more global businesses. Choosing the right BPO Company for your business can bring a devastating growth.

Our Team Expertise- Our real strength is in our team with the over a decade experience on Customer service, Sales and marketing. How we develop our team for excellence, culture and how we lead with purpose. As an industry leader, we have received several awards and recognition for our service excellence, although that’s not the reason why you should choose us! We have built a brand model that is unique.

Your Job Role Will be

Provide a high quality phone and customer service support for end-user customer
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Generate sales leads
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Utilize computer technology to handle high call volumes

Note : Its a full time Night Shift Job which is fully office based, Employee will be 80% engaged into communication to help the USA customers.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 18,000 - 22,000 Monthly

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Mar 25, 2023

About the organization

Aceon Outsource

BPO / Call Center / ITES

Subidhanagar Tinkune

Aceon Outsource is global Customer Support, Marketing and Business Process Outsource company with rapid growth and steady foundation. Started in early 2017 by a team of professionals with extensive experience in business growth and outsource, we focus on helping companies simplify their business structure, get new clients and expand their outreach.

Aceon Outsource as a BPO handles both front office outsource and back office outsource, . As a Front office outsource services We can help you by dealing with customers, interactions which includes phone conversations, email, fax and other forms of communication with customers and marketing. As a back office which includes internal business functions such as billing or purchasing. We even help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support.