Customer Service Representative

Balaju

This job is expired 1 year, 11 months ago

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Face to face customer support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Balaju
Offered Salary	:	NRs. 20,000 - 25,000 Monthly
Apply Before(Deadline)	:	Jun. 06, 2023 23:55 (1 year, 11 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years

Bachelor degree with specialization in Marketing or any other related field
At least 2-3 years of experience in customer care or sales related field preferably in electronic goods, fresher with potential are encouraged
Sound knowledge of customer handling etiquettes
Sound knowledge of company products
Good communication skills
Ability to work under pressure and to handle customers of any types
Ability to handle phone call

Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians
Address customers’ inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on
Handle and solve customers’ complaints successfully by investigating their problems thoroughly
Assist in company sales by visiting dealers for orders and payment collection as assigned by company
Maintain accurate records of discussions or correspondence with dealers and customers (that includes
Customers’ complaints, major problems investigated, the time taken to solve particular problem etc.)
Records must be reported to Director once a week in a proper format
Manage and Order the Spare Parts from Vendors as and when required
Manage Accounts of all Technicians – whether salaried or outsourced
Coordinate with Sales and Marketing Manager to discuss ways to improve sales and customer service
Assist and advice customers in operating company’s products correctly
Train employees and technicians to deliver a high standard of customer service