Apala Jewels

Gem and Jewellery

Customer Service Representative

Views: 2290|Published on: Feb 23, 2024

Sales / Public Relations

Mid Level

Full Time

Vacancy: 1

Baluwatar|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Reply to online queries on Business Suite (Instagram/Facebook)
Social media uploads whenever required
Maintaining Social media lead sheet
Maintain a Google sheet for weekly meeting
Monitor Social media post/stories/reels that have generated the highest inquiries
Cross-Selling and Up-Selling
Check info emails and proposals and follow-ups
Check GMB (Google My Business) and reply
Research on local jewelry shops and their product quality/details
Calling leads
Research - New products and designs/trending products locally
Domestic jewelry brand research (msg/whatsapp/Viber) R and D on customer service
Support Digital Marketing team
Providing Technical Support
Adhering to Policies and Procedures
Other tasks as provided or added by the Management

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Excellent telecom and computer skills.
Ability to work independently and in teams
Problem-solving abilities
Prior customer service experience
Knowledge of the jewelry industry (preferred)
Multitasking and prioritization skills
Positive attitude and dedication
Availability for flexible schedules
Minimum of 2 years of work experience

Note

Job Commitment 2 years

Skills Required

Required skills for this job

Communication

Interpersonal Skills

Verbal Communication

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Mar 03, 2024

About the organization

Apala Jewels

Gem and Jewellery

Bipula Niwas, Baluwatar, Kathmandu, Nepal

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.