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Deadline: May 30, 2026
Deadline: Jun 10, 2026
Deadline: Jun 09, 2026
Multinational Companies
+1 more
Full Time
|Job Description
Roles and responsibilities of this job
Who We Are:
At Alaya, we pride ourselves on our guiding values of Care, Passion, and Oneness. We offer tailored solutions to our clients, helping them achieve their financial goals with confidence. As a member of our team, you will collaborate with like-minded individuals, celebrate your unique talents, and forge lifelong connections. Our dedication to excellence has earned us numerous awards, including the 2023 HRD Asia 5-Star Employers of Choice Award.
About The Role:
The Loan Client Relationship Specialist plays an important role in maintaining strong relationships with clients after the settlement of their home loans. This role is focused on providing excellent post-settlement support, proactively communicating with clients, resolving queries, identifying opportunities for loan reviews, and supporting client retention.
You will work closely with clients, brokers, lenders, and internal teams to ensure clients continue to receive the right support after their loan has settled. This role is ideal for someone who enjoys customer service, relationship building, problem-solving, and working in a fast-paced environment where proactive communication and attention to detail matter.
What You Will Be Doing:
About You:
At Alaya, we hire based on our Guiding principles:
What We Are Looking For:
Why Alaya?
At Alaya, our team is our most valuable asset. We are passionate about creating a work environment where care for one another, passion for excellence, and a sense of oneness drive everything we do. Here’s what you can expect:
Oh, also, did we mention, we only work 5 days a week? Mon-Fri.
Besides the list of benefits that the Labour Law mandates, we also offer:
Work Hours: 6:00 am to 2:00 pm, including a 1-hour lunch break.
Ready to Join Us?
If you’re passionate about client service, enjoy building long-term relationships, and are eager to grow with a company that values your contribution, we’d love to hear from you.
Disclaimer:
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Job Specification
Required qualifications for this job
Salary
Offered financial and non-financial compensation for this job
Applying Procedure
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Apply Before: Jun 11, 2026
About the organization
Who We Are:
Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.
To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.
