HLE Nepal

Multinational Companies

Customer Relationship Specialist

Views: 3395|Published on: Nov 11, 2021

Marketing / Advertising / Customer Service

+2 more

Entry Level

Full Time

Vacancy: 8

Experience: More than or equal to 1 year|

NRs. 35,000 Monthly

Job Description

Roles and responsibilities of this job

The main objective of this position is to maximize customer retention and growth
Get in touch with the clients to understand their needs and plans
Provide an excellent customer experience by acting in the best interest of clients
Provide timely updates on the client's loan situation and position, as well as suggestions to help them get the most out of their loan.
Handle client’s queries & objections
Communicate with lenders, BDMs, and the talented pool of our brokers about the loan scenarios and take appropriate action.
Generate Post settlement leads - how do you convince the customers to stay with us for the long term and get new business?
Increase the number of positive product reviews and Facebook reviews.

Why should you join us:

At HLE we love the work we do and the colleagues we work with. We offer great growth and amazing career advancement opportunities for our employees. Although we work in a high-paced environment and work can get really hectic at times, we offer flexible working hours to maintain that very important work-life balance. Of course, we love to have fun too so we have team-building activities, team lunches and take every opportunity to celebrate our wins!

Oh did we mention, we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;
COVID-19 leaves
Annual Flu shots
Partially paid internet service while working from home
Book Bonus - you get paid for reading!
Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you

Work Hours: 6:00 am to 2:00 pm, non-negotiable. (including 1-hour lunch break) Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Applying Procedure

Up for a challenge? Apply online via our website hlenepal.com.np / [email protected] with the Cover Letter and an updated CV.

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted.

OR,

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Buying a house is a big dream for many individuals. How about being a part of a team that will help thousands of Australians get their dream homes in Australia while sitting from the comfort of your chair here in Nepal?

If this idea excites you then here is a perfect opportunity for you. We have an exciting new role as a Customer Relationship Specialist (CRS)

Who are you?

As a CRS, you will be someone who loves to talk, meet new people (albeit virtually!), and has a genuine interest in helping people.

At least 1 year of customer service experience
Bachelor’s degree
Fluent verbal and written English communication - it is your samurai sword to understand your customer’s needs and mitigate errors
Great Customer experience- they say, the best advertising for yourself is a loyal customer spreading the word on how incredible you are
Attention to detail - as we are selling dreams and crunching with numbers, we must be extra precise
Resilience and Consistency- everyone goes through bad experiences, just have the zeal to overcome them and develop your ability to recover
Be solution focused - life is not always a bed of roses, there will be issues and problems, how creative are you? Can you think out of the box for solutions?
Time Management ability- whoever has the secret recipe to master this skill, CRS, is your destination
Strong Work Ethics - this is one of the important values we follow at HLE Nepal especially so as we are in the finance business
Accountability - owning your responsibilities, makes you a better version of yourselves.
Drive for strong career progression- we want you to grow and develop along with our business Let’s learn and grow together

Skills Required

Required skills for this job

Marketing

Management

Communication

Risk Management

Public Relations

Recording

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 35,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Dec 01, 2021

About the organization

HLE Nepal

Multinational Companies

Jawalakhel, Patan, Central Development Region, Nepal

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.