Nepa Rudraksha
E-Commerce/ E-Business

Nepa Rudraksha is the oldest Nepali Rudraksha business and has been serving clients since 1973. Nepa Rudraksha is the oldest tools used by mankind to attain spiritual and mental enlightenment. Nepa Rudraksha is the largest collector and distributor of premium quality and authentic Rudraksha for 3 generations directly from Nepal. We pioneer the art of energizing the Rudraksha in accordance with the Vedic methods at Lord Pashupatinath temple. Premium Quality, Vedic Energization and 3 generations of experience in prescribing the best Rudraksha has made us the leader in the field of Nepali Rudraksha and Shaligram.

website: www.nepalirudraksha.com

Customer Care Specialist

Views: 2652 | This job is expired 11 months, 4 weeks ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Mitrapark, Kathmandu 163 Dakshinamurti Marg,Pashupati-08, Kathmandu, Nepal
Offered Salary	:	NRs. 19,300 - 22,500 Monthly
Apply Before(Deadline)	:	Jun. 10, 2024 23:55 (11 months, 4 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Customer Handling Work Under Pressure Customer Support Customer Service Presentation Active Listening Skills Time Management Problem-Solving Skills

Other Specification

Familiarity with CRM systems and practices.
Certification in customer service is a plus.
Proven customer support experience or experience as a client service representative.

Job Description

We are seeking a motivated Customer Care Specialist to join our team and provide exceptional support to our customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.
Troubleshoot and resolve customer issues and complaints with the aim of enhancing customer satisfaction.
Document and escalate customer feedback and issues to relevant departments to improve product and service quality.
Maintain a thorough knowledge of the company’s products, services, and customer service policies.
Communicate and coordinate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions.
Participate in training sessions to stay updated on product developments or changes in service policies.

This job has expired.

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