Nepa Rudraksha

E-Commerce/ E-Business

Customer Care Specialist

Views: 2870|Published on: May 21, 2024

Marketing / Advertising / Customer Service

+1 more

Entry Level

Full Time

Vacancy: 1

Mitrapark, Kathmandu, 163 Dakshinamurti Marg,Pashupati-08, Kathmandu, Nepal|

Experience: More than 1 year|

NRs. 19,300 - 22,500 Monthly

Job Description

Roles and responsibilities of this job

We are seeking a motivated Customer Care Specialist to join our team and provide exceptional support to our customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.
Troubleshoot and resolve customer issues and complaints with the aim of enhancing customer satisfaction.
Document and escalate customer feedback and issues to relevant departments to improve product and service quality.
Maintain a thorough knowledge of the company’s products, services, and customer service policies.
Communicate and coordinate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions.
Participate in training sessions to stay updated on product developments or changes in service policies.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Familiarity with CRM systems and practices.
Certification in customer service is a plus.
Proven customer support experience or experience as a client service representative.

Skills Required

Required skills for this job

Work Under Pressure

Presentation

Time Management

Customer Service

Customer Handling

Customer Support

Problem-Solving Skills

Active Listening Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 19,300 - 22,500 Monthly

Applying Procedure

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Apply Before: Jun 10, 2024

About the organization

Nepa Rudraksha

E-Commerce/ E-Business

163 Dakshinamurti Marg,Pashupati-08, Kathmandu, Nepal

Nepa Rudraksha is the oldest Nepali Rudraksha business and has been serving clients since 1973. Nepa Rudraksha is the oldest tools used by mankind to attain spiritual and mental enlightenment. Nepa Rudraksha is the largest collector and distributor of premium quality and authentic Rudraksha for 3 generations directly from Nepal. We pioneer the art of energizing the Rudraksha in accordance with the Vedic methods at Lord Pashupatinath temple. Premium Quality, Vedic Energization and 3 generations of experience in prescribing the best Rudraksha has made us the leader in the field of Nepali Rudraksha and Shaligram.

website: www.nepalirudraksha.com