CSR Team Leader

About the job

Company Description

Prolink Tech Solutions Pvt Ltd is a full-service outsourcing company based in Satobato, Lalitpur. We offer Chat Support BPO, Digital Marketing, Software Development, and related IT services for businesses. Our mission is to drive technological innovation and operational excellence for our clients by leveraging top-tier talent, extensive industry knowledge, and unwavering dedication to meeting each customer's unique business needs.

Location: Lalitpur (ON-SITE JOB)

This is a full-time on-site role for a Customer Service Representative (CSR) Team Lead at Prolink Tech Solutions Pvt. Ltd. in Kathmandu. The CSR Team Lead will be responsible for overseeing and managing a team of customer service representatives, ensuring high levels of customer satisfaction, resolving escalated customer issues, analyzing team performance metrics, and implementing improvements to enhance the customer service experience.

Qualifications

• At least 2 years of experience as Team Lead of 40-50 people
• Demonstrated experience in a customer service role
• Proven leadership and team management skills
• Excellent communication and problem-solving abilities
• Strong organizational skills and attention to detail
• Ability to analyze data and implement process improvements
• Proficiency in customer service software and Microsoft Office Suite
• Bachelor's degree in Business Administration or relevant field
• Previous experience in a team lead or supervisory role is a plus

Office Timing- 9:30-7:30

Working 28 days per month.

Only people living in Kathmandu Valley can apply**