Consultant Acquisition and Client Relation

ITsutra

Source: Other Source

Views: 255|Published on: May 31, 2024

Sales / Public Relations

Mid Level

Full Time

Vacancy: 1

Bhaktapur|

Experience: More than 3 years|

Job Description

Roles and responsibilities of this job

About the job

Job Title: Consultant Acquisition and Client Relationship Associate

Job Type: Full-Time

Organization: ITSutra Inc.

Time: 7:15 pm to 4:15 am [5 days a week/onsite]

Monthly Salary: NPR 50,000

Job Summary:

We are seeking a Client Relations and Training Coordinator to join our dynamic team. This role is ideal for someone who is highly organized, skilled in customer interactions, and experienced in managing training logistics. The successful candidate will filter leads, coordinate training sessions, administer assessments, and handle customer inquiries with exceptional professionalism.

Key Responsibilities:

1. Leads Filtering:

Assess and prioritize leads according to specified criteria, maintaining an organized tracking system for follow-up actions.
Utilize CRM software to manage and update client data efficiently.

2. Coordinating Training Sessions:

Organize and schedule training sessions, liaising with trainers and managing all logistical aspects to ensure successful implementation.
Prepare and distribute training materials and communicate effectively with participants to ensure clarity and preparedness.

3. Taking Assessments:

Conduct assessments for potential consultants.
Ensure the integrity and confidentiality of assessment processes.

4. Handling Customer Inquiries:

Act as the primary contact for customer queries, providing thorough and thoughtful responses to enhance customer satisfaction.
Escalate complex issues appropriately to ensure timely resolution.

Required Skills and Qualifications:

Bachelor’s degree in business administration, Human Resources, or a related field.
Proven experience in coordinating and facilitating training sessions.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Proficient in Microsoft Office Suite and CRM software.

Preferred Experience:

At least 2 years of experience in a customer service role, with a track record of excellent service delivery.
Deep knowledge of CRM systems and their application in customer service and lead management.
Previous experience in a customer service position, particularly within an IT staffing or services environment.

Requirements added by the job poster

Bachelor's Degree
3+ years of work experience with Lead Management
Working in an onsite setting

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Skills Required

Required skills for this job

Customer Service

Facilitation

Organization Skills

Job Skills

Knowledge Acquisition

Applying Procedure

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Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jun 15, 2024

About the organization

ITsutra

Mission: To empower individuals with the knowledge and skills necessary to excel in the ever-evolving IT industry by providing comprehensive and industry-relevant training and connecting them with new job opportunities in the marketplace.