Yatra Sansar Travel and Trek Pvt. Ltd.

Business Support Representative

Yatra Sansar Travel and Trek Pvt. Ltd.

Business Support Representative

Business Support Representative

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Other
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 08, 2019 23:55 (11 months ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Other Specification

  • Must have completed Intermediate level
  • Must have good communication skills
  • Must have an excellent personality

Job Description

  • Maintaining a positive, empathetic and professional attitude toward Clients at all times
  • Responding promptly to Customers inquiries via various medium
  • Acknowledging and resolving Clients complaints
  • Knowing our services inside and out so that you can answer queries from customers.
  • Keeping records of Customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the Transaction, service process
  • Ensure customer satisfaction and provide professional Business support
  • Answers incoming Client's calls regarding service queries and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
  • Update Client Database
  • Work with the management team to stay updated on service knowledge and be informed of any changes in company policies
  • Focus on Customer Retention

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