Branch Manager

Job Overview:

We are seeking a dynamic and experienced individual to join our team as a Branch Manager for our 4 Wheels division. The ideal candidate will be responsible for overseeing and managing all aspects of sales, service, and spare parts operations within the branch. This role requires a strong leader with excellent communication skills, a strategic mindset, and a proven track record in the automotive industry.

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve revenue targets and market share growth.
• Lead the sales team to drive new business, maintain existing customer relationships, and ensure customer satisfaction.
• Monitor market trends and competitor activities to identify opportunities for business development.

Service Management:

• Oversee the service department to ensure efficient and high-quality vehicle maintenance and repair services.
• Implement and maintain service standards and protocols to enhance customer satisfaction.
• Monitor service team performance and implement continuous improvement initiatives.

Spare Parts Management:

• Manage the spare parts department, including inventory control, ordering, and distribution.
• Ensure availability of spare parts to meet customer needs and minimize downtime for vehicle repairs.
• Implement strategies to optimize spare parts sales and profitability.

Team Leadership:

• Recruit, train, and mentor staff to ensure a high level of competence and customer service.
• Foster a positive and collaborative work environment, encouraging teamwork and professional development.
• Set performance targets and conduct regular performance reviews for team members.

Financial Management:

• Develop and manage budgets for sales, service, and spare parts departments.
• Monitor financial performance against targets and implement corrective actions as needed.
• Analyze financial reports and make data-driven decisions to improve branch profitability.

Customer Relations:

• Build and maintain strong relationships with customers to enhance brand loyalty.
• Address customer complaints and concerns in a timely and effective manner.
• Implement customer feedback mechanisms to continuously improve services.

Compliance and Quality Assurance:

• Ensure compliance with all relevant industry regulations, standards, and company policies.
• Implement quality assurance measures to maintain high standards in sales, service, and spare parts operations.

Note:

• Location: Birgunj and Chapur, Rautahat.
• Salary: 50K + Incentives or Negotiable.