About Us:

Hybrid creates compelling media for education. We publish daily content across four specialist web brands, working with industry partners to reach over 40 million students, educators and tech innovators every year. Using data, storytelling and design expertise to influence highly relevant audiences. With the right messaging to the right people, we make change happen.

We are looking for an exceptional and talented Technical Support Engineer to join our team in the heart of Kathmandu. As part of this role, you’ll be required to continuously monitor and maintain systems and networks, respond to technical support calls from other staff members or clients and communicate how to resolve issues + diagnose and troubleshoot system and network problems, software faults or hardware complications.

Requirements:

• Strong English skills
• Experienced in the set-up and admin management of Microsoft 365
• Prior Technical Background
• HTML + CSS is a plus but not essential
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Qualifications:

• Industry-specific certification in relevant computer languages or software may be required
• 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Extensive experience working with different operating systems including Windows and Mac OS
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritise and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company
• Accept constructive criticism and customer feedback regarding their experience with software or IT service