Customer Service Representative

Sewa Digital Express

Kathmandu

Key Skills: Communication Teamwork Customer Service Social Media Marketing Digital Marketing

This job is expired 1 year, 2 months ago

Customer Service Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline)	:	Feb. 14, 2023 23:55 (1 year, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Communication Teamwork Customer Service Social Media Marketing Digital Marketing

Other Specification

Minimum +2 Completed or Prefer Bachelor’s degree.
Experience with Customer Service based eCommerce online shopping.
Strong communication and social media, Content writing knowledge.
Advanced MS Office with strong presentation skills.
Minimum of 2 years of experience in Customer Service. Ability to work with a wide range of people at all decision-making levels.
Should also know about digital payments, e-banking, m-banking, and other banking services.

Note: Female candidates are highly encouraged to apply for this position.

Job Description

Manage incoming calls/messages in a timely manner
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
Provide appropriate solutions and alternatives product within the time limit
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
Build sustainable relationships and trust with vendors, and customers through open and interactive communication by identifying and assessing vendors, and customers' needs to achieve satisfaction
Respond to customer support inquiries as quickly and accurately as possible
Answer customer queries and complaints as per Company Standard Operating Procedure (SOP); queries and complaints may relate to orders, products, or the process
Suggest improvement areas as per customer feedback and self-analysis
Handling social media like Facebook, Instagram, TikTok, and LinkedIn in a timely manner
Take ownership of customer issues, and inquiries and provide accurate, valid, and complete information by using the right methods/tools
Answering questions about a company’s product or services & collecting and analyzing customer feedback
Placed or cancel orders and also assist to replace, refunding, or exchanging the products