Please note that this is not an exhaustive list of everything that needs to be done. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Within this, the key duties and responsibilities for this position are:

Booking and Reservation

• Coordinate arrival and departure of all guests.
• Monitor all guest related activities
• Work closely with the Sales team on various bookings, rate confirmation and packages.
• Keep track of all reservations and update all details in PMS as well as calendar
• Check OTA performances. Suggest and develop seasonal packages with the Sales Team.
• Maintain all guest related documentations

Customer Satisfaction

• Handle any guest complaints or contentious issues and provide solutions
• Maintain Personalized Guest Relations
• Check all online reviews and respond accordingly

Financial Performance

• Prepare monthly and daily revenue report
• Prepare Room revenue and occupancy forecast
• Prepare Budget for upcoming Year / Month

Leadership

• Manage and motivate the FO team in order to provide a high standard of service for customers.
• Ensure grooming and hygiene standard of the FO personnel
• Provide Trainings to Employees
• Recruitment of new team members for front office.

General

• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Attend seminars and travel fares on behalf of the organization.
• Perform other duties as requested by management.